I just found out about StubHub

[0-Tibsy-0]

T

And I think it only fair that season ticket holders should take the commission hit. If I buy a flight, say, and then cancel, I would expect to be charged a cancellation fee. That's if I get anything back at all. Likewise, if I had to change the date of my flight, I would expect to have to pay an administration fee. It's common practice. I don't see why the same principles shouldn't apply to season tickets.

.

I take issue with this, the money I spend on a season ticket is substantial. But I cannot get to Sunday or midweek games, take a look at our fixture list from the beginning of the season and then how many dates have been changed meaning that I can't go. I would like to sell my ticket for the price that I have bought it in these instances, why should i take a hit if I want/need to re-sell for a game?

 

[JerryGarcia]

I take issue with this, the money I spend on a season ticket is substantial. But I cannot get to Sunday or midweek games, take a look at our fixture list from the beginning of the season and then how many dates have been changed meaning that I can't go. I would like to sell my ticket for the price that I have bought it in these instances, why should i take a hit if I want/need to re-sell for a game?

You should be able to make back the face value but you must have known that we'd likely be in the Europa and play many sunday and midweek games when you renewed you ticket? A small admin fee would be fair if the club sell the ticket on your behalf, you shouldn't be able to make a profit though (I'm not saying you do).

Why would anyone get rid of their season ticket if they can keep it, go to the big matches and then sell the rest? Untill the new stadium is built it will be hard to imagine too many people will move up the waiting list.

 

[jambreck]

pure supply and demand people, where are we living North Korea?

It's ticket scalping.

And Spurs shouldn't be promoting it.

 

[jambreck]

I take issue with this, the money I spend on a season ticket is substantial. But I cannot get to Sunday or midweek games, take a look at our fixture list from the beginning of the season and then how many dates have been changed meaning that I can't go. I would like to sell my ticket for the price that I have bought it in these instances, why should i take a hit if I want/need to re-sell for a game?

Sorry, mate, but when you bought your season ticket, you knew perfectly well that the vast majority of games wouldn't be at 3pm on a Saturday afternoon.

As I said in my previous post, I would expect to pay an admin charge, at the very least, if I change or cancel a flight that I've bought. Why should it be any different for a match ticket if the club provides a service as an agent to sell my ticket for me?

If there is no cost at all to selling tickets, and especially if there's profit to be made from it, then there's nothing to deter people from buying season tickets, creaming off the the best and most glamorous games and then selling the rest. StubHub is even worse. It positively encourages ticket touts to buy season tickets.

 

[0-Tibsy-0]

Sorry, mate, but when you bought your season ticket, you knew perfectly well that the vast majority of games wouldn't be at 3pm on a Saturday afternoon.

As I said in my previous post, I would expect to pay an admin charge, at the very least, if I change or cancel a flight that I've bought. Why should it be any different for a match ticket if the club provides a service as an agent to sell my ticket for me?

If there is no cost at all to selling tickets, and especially if there's profit to be made from it, then there's nothing to deter people from buying season tickets, creaming off the the best and most glamorous games and then selling the rest. StubHub is even worse. It positively encourages ticket touts to buy season tickets.

An admin charge of a few £ would be fine, as i'm using a service. But only one that covers Tottenhams cost of providing the service. They shouldn't be making money from me on my ticket again, in my opinion, just as pricing should be limited to what you can sell for. I'd be fine with a face value ticket service in place of StubHub, i'd be more than happy with that solution.

Of course being in Europe effects it, I understand that, but Everton and Arsenal for instance are Sundays because of TV (I assume), which is again commercial interest completely over-riding that interest of the fans that want to do more than sit at home and watch the game. But again that's a problem, do I want to give up my season ticket because I can't make Sunday games for the foreseeable future and have to wait a long time to get a ticket again? No, I dont, and I'm not sure any fan would expect me to give up my ticket because I have to shift my tickets for Sunday games.

 

[AllSeeingEye]

Why is it that Spurs don't simply have their own ticket exchange system? It seems crazy - a season ticket holder holds seats at a fraction of the usual cost, and the resale of an unrequired season ticketed seat at normal face value should net the club a decent enough margin to make it a worthwhile venture. Personally I think there should be a ban on resale thru any other means other than the club exchange.

But in answer to my own question StubHub probably offered Spurs a sponsorship they couldn't refuse. Some people in our finance dept have no moral compass - it's all about money and not giving a fair deal.

 

[hillbilly]

I broke my hip a couple of weeks ago and so won't be going to a match until late April. I have sold all my tickets on stub hub so far but always for less than face value. I would prefer to be going to the games but at least I have a way of getting some money back for next season's season ticket.

 

[Spurger King]

Why is it that Spurs don't simply have their own ticket exchange system? It seems crazy - a season ticket holder holds seats at a fraction of the usual cost, and the resale of an unrequired season ticketed seat at normal face value should net the club a decent enough margin to make it a worthwhile venture. Personally I think there should be a ban on resale thru any other means other than the club exchange.

But in answer to my own question StubHub probably offered Spurs a sponsorship they couldn't refuse. Some people in our finance dept have no moral compass - it's all about money and not giving a fair deal.

And people wonder why our fans have become increasingly subdued. There's only so long the club can continue to treat fans as nothing more than cash cows.

 

[JerryGarcia]

And people wonder why our fans have become increasingly subdued. There's only so long the club can continue to treat fans as nothing more than cash cows.

I'd say you're right there as the more it costs for a day out at the football, the more people will naturally look for value. It's definitely one of the contributing factors to the shitty atmospheres across the whole Premier League.

 

[spursandbarca]

I bought a ticket on stubhub at face value plus 7 quid fees for Cardiff game. I don't really have a problem with. Living in States and going to 1/2 games a season makes no sense to have a membership at moment.

I had a look. There were 268 tickets left for Everton game and 126 for Cardiff game. That seems a awful lot.

The transaction that I did I have no problem with... If I had to go through agency etc for a ticket would have been 100 quid plus and a hassle....

 

[chrissivad]

As many supporters will be aware, since the start of the current season the Club has been working with our Official Ticket Resale Partner, StubHub, to provide a secure platform for season ticket holders who are unable to make a match at White Hart Lane, to offer their ticket for sale to other supporters. Stubhub is part of the eBay group of companies and provides the world’s largest ticket marketplace with partnerships across sports teams, leagues and venues in the UK, US and Canada.

Season ticket holders have been able to use the system to recoup ticket monies when they have been unable to attend a match. At the same time, supporters who previously may not have been able to attend have been able to access tickets to our matches.

Both the Club and Stubhub undertook to review the service as the season progressed in order to monitor the use of the platform, conscious of our position of having a stadium that sells out and has a high demand for tickets.

Almost a fifth of Season ticket holders and over 6,500 fans have used the new platform since its introduction at the start of the season. However, a small minority of listings have gone against the spirit of the service and we shall now look to address these.

The flipping of tickets on the StubHub site will be prevented and prohibited to ensure that fans wishing to list at a reasonable price can be reassured that those same tickets cannot be purchased and resold at a higher price.

Additionally, during the close season, both the Club and StubHub will review the full season’s ticketing data with a view to amending season ticket Terms and Conditions and implementing new processes in respect of pricing on the platform. The Club will update supporters on these revisions in due course.'

http://www.tottenhamhotspur.com/news/update-–-stubhub-190214/

 

[weststandvoice]

a small minority of listings have gone against the spirit of the service

So it's not about market forces after all? Wow, you live and learn

 

[0-Tibsy-0]

I take issue with this, the money I spend on a season ticket is substantial. But I cannot get to Sunday or midweek games, take a look at our fixture list from the beginning of the season and then how many dates have been changed meaning that I can't go. I would like to sell my ticket for the price that I have bought it in these instances, why should i take a hit if I want/need to re-sell for a game?

@LeSoupeKitchen Why do you disagree with this, I don't want to make money on a ticket and I wouldn't mind covering a club admin cost for dealing with an exchange system. But I don't feel the Club should make a second profit if I have to sell my ticket?

 

[Spurs_Bear]

@LeSoupeKitchen Why do you disagree with this, I don't want to make money on a ticket and I wouldn't mind covering a club admin cost for dealing with an exchange system. But I don't feel the Club should make a second profit if I have to sell my ticket?

Totally agree, the club has said that you are not (technically) allowed to sell a season ticket onto a mate (even though people do) yet you have to strump up the price on stubhub to get face value for your ticket because of the commissions you have to pay to both the club and to stubhub.

It's an awful partnership, and to be honest I don't blame people for taking the piss out of it, it's the clubs fault anyway.

 

[LeSoupeKitchen]

@LeSoupeKitchen Why do you disagree with this, I don't want to make money on a ticket and I wouldn't mind covering a club admin cost for dealing with an exchange system. But I don't feel the Club should make a second profit if I have to sell my ticket?

Sorry, I don't pull out the disagree button often but I feel strongly on this issue. The reason I disagree is for the same reasons that have been mentioned many times on here - why do you think you are entitled to pick and choose which games you want to go to at no cost to yourself? Why do you think you deserve essentially a priority card that lets you go to a game above everyone else? New stadium aside, there is a waiting list of thousands who will never get their hands on a season ticket under the current "priority card with the potential to make profit" system.

Once the new stadium is built I'm sure some people in a situation like yourself will give up their season ticket as most matches will be on general sale and they can pick and choose which ones they go to. The whole point of a season ticket is to pay a premium to have the right to go to all matches.

Travel season tickets, theme park season tickets etc all work on the basis that you use the service enough for it to be financially viable for the individual. If you can't use the service enough then you give it up.

 

[0-Tibsy-0]

Sorry, I don't pull out the disagree button often but I feel strongly on this issue. The reason I disagree is for the same reasons that have been mentioned many times on here - why do you think you are entitled to pick and choose which games you want to go to at no cost to yourself? Why do you think you deserve essentially a priority card that lets you go to a game above everyone else? New stadium aside, there is a waiting list of thousands who will never get their hands on a season ticket under the current "priority card with the potential to make profit" system.

Once the new stadium is built I'm sure some people in a situation like yourself will give up their season ticket as most matches will be on general sale and they can pick and choose which ones they go to. The whole point of a season ticket is to pay a premium to have the right to go to all matches.

Travel season tickets, theme park season tickets etc all work on the basis that you use the service enough for it to be financially viable for the individual. If you can't use the service enough then you give it up.

Who is talking about picking and choosing? I give up Sunday games because I have to and frankly I don't have to explain why, I don't want to give them up. But I either pass the ticket on, face value usually (less on a couple of occasions) or there is an empty seat there, which admittedly has been paid for by myself so financially it is only me losing out as the club have already made a profit from me. I use the ticket enough to make it viable to my financial position in regards to the very high sum I pay each summer.

As I have stated on a couple of occasions I would hugely prefer the ticket exchange back again ran by the club. This means no profit is made on the ticket by individuals which I obviously don't agree with and it can be sold on to members on the waiting list/club members.
But the Club has already made a profit from me with the selling of the season ticket; why should they then be able to charge a commission if I was to re-sell/exchange that through the Club? It completely goes against all the arguments in this thread about the Club being out for profit and fleecing fans. To pay an admin fee that COVERS the cost of the transaction on an exchange system would be absoloutley fine.

 

[Spurs_Bear]

Who is talking about picking and choosing? I give up Sunday games because I have to and frankly I don't have to explain why, I don't want to give them up. But I either pass the ticket on, face value usually (less on a couple of occasions) or there is an empty seat there, which admittedly has been paid for by myself so financially it is only me losing out as the club have already made a profit from me. I use the ticket enough to make it viable to my financial position in regards to the very high sum I pay each summer.

As I have stated on a couple of occasions I would hugely prefer the ticket exchange back again ran by the club. This means no profit is made on the ticket by individuals which I obviously don't agree with and it can be sold on to members on the waiting list/club members.
But the Club has already made a profit from me with the selling of the season ticket; why should they then be able to charge a commission if I was to re-sell/exchange that through the Club? It completely goes against all the arguments in this thread about the Club being out for profit and fleecing fans. To pay an admin fee that COVERS the cost of the transaction on an exchange system would be absoloutley fine.

That got my back up as well, you wait years on the waiting list to be offered an ST, then when the majority of our games are moved to a Sunday through no fault of your own, are you supposed to give it up and join the back of the queue again? The guy is talking a load of arse.

 

[JerryGarcia]

Sounds promising from the club...

http://www.tottenhamhotspur.com/news/update-–-stubhub-190214/

As many supporters will be aware, since the start of the current season the Club has been working with our Official Ticket Resale Partner, StubHub, to provide a secure platform for season ticket holders who are unable to make a match at White Hart Lane, to offer their ticket for sale to other supporters. StubHub is part of the eBay group of companies and provides the world’s largest ticket marketplace with partnerships across sports teams, leagues and venues in the UK, US and Canada.

Season ticket holders have been able to use the system to recoup ticket monies when they have been unable to attend a match. At the same time, supporters who previously may not have been able to attend have been able to access tickets to our matches.

Both the Club and StubHub undertook to review the service as the season progressed in order to monitor the use of the platform, conscious of our position of having a stadium that sells out and has a high demand for tickets.

Almost a fifth of Season ticket holders and over 6,500 fans have used the new platform since its introduction at the start of the season. However, a small minority of listings have gone against the spirit of the service and we shall now look to address these.

The flipping of tickets on the StubHub site will be prevented and prohibited to ensure that fans wishing to list at a reasonable price can be reassured that those same tickets cannot be purchased and resold at a higher price.

Additionally, during the close season, both the Club and StubHub will review the full season’s ticketing data with a view to amending season ticket Terms and Conditions and implementing new processes in respect of pricing on the platform. The Club will update supporters on these revisions in due course.'

 

[LeSoupeKitchen]

Who is talking about picking and choosing? I give up Sunday games because I have to and frankly I don't have to explain why, I don't want to give them up. But I either pass the ticket on, face value usually (less on a couple of occasions) or there is an empty seat there, which admittedly has been paid for by myself so financially it is only me losing out as the club have already made a profit from me. I use the ticket enough to make it viable to my financial position in regards to the very high sum I pay each summer.

As I have stated on a couple of occasions I would hugely prefer the ticket exchange back again ran by the club. This means no profit is made on the ticket by individuals which I obviously don't agree with and it can be sold on to members on the waiting list/club members.
But the Club has already made a profit from me with the selling of the season ticket; why should they then be able to charge a commission if I was to re-sell/exchange that through the Club? It completely goes against all the arguments in this thread about the Club being out for profit and fleecing fans. To pay an admin fee that COVERS the cost of the transaction on an exchange system would be absoloutley fine.

I'm not against a ticket exchange and a you are more honorable than a lot of people in that you only want face value.

That said, I disagreed with your post in terms of you not wanting to pay a commission/cancellation fee because you want to essentially pick and choose games. I know your reasons for picking and choosing games are genuine but the system cannot differentiate those who are doing it for genuine reasons and those who are not.

Generally I believe in a ticket exchange where a commission is taken and put into the Tottenham Hotspur Foundation to encourage some kind of season ticket turnover without the club making extra profit.

In your case, having been a season ticket holder for x years, I would fully support some kind of downgraded season ticket for only Saturday games purchased at the start of a season. Your motives couldn't be questioned then.

 

[Spurs_Bear]

I'm not against a ticket exchange and a you are more honorable than a lot of people in that you only want face value.

That said, I disagreed with your post in terms of you not wanting to pay a commission/cancellation fee because you want to essentially pick and choose games. I know your reasons for picking and choosing games are genuine but the system cannot differentiate those who are doing it for genuine reasons and those who are not.

Generally I believe in a ticket exchange where a commission is taken and put into the Tottenham Hotspur Foundation to encourage some kind of season ticket turnover without the club making extra profit.

In your case, having been a season ticket holder for x years, I would fully support some kind of downgraded season ticket for only Saturday games purchased at the start of a season. Your motives couldn't be questioned then.

But that still isn't true, you renew your season ticket a long time before the fixtures/games are released. He's not saying that he doesn't want to go to a game because it's only Wigan at home, he cant go because of the day/time, it could end up being Arsenal at home that he misses because the game gets moved to a Sunday or midweek due to things outside of his control, so why should he be forced to pay a commission for missing our biggest game of the season when it's not his fault? I completely agree with what he is saying and think unfortunately that your logic is completely flawed. You shouldn't even be daring to question his motives.