- Dec 3, 2004
- 15,506
- 5,032
So I understand/recall that from the summer all members that became season ticket holders were getting their loyalty points reset.
This never happened to me, I had 300 odd maybe more and this was up to today 400 meaning I could get tickets for any away game and have been to Madrid, Arsenal etc this season.
I then get an automatic message from the club today saying the points will be reset and they are now 50. Great, I was looking forward to more away games and especially the next round of the CL. I called the ticket office who just got defensive saying this was what they said they would do in the summer and to email supporter services with complaints/questions.
They then said that if they wanted they could cancel the away games already bought to which I said "well that would be difficult because the games have already happened and you've already posted me the Watford ticket".
Anyway, I don't/didn't quite understand the rationale behind resetting loyalty points but in any respect this is a pretty unfair way of doing it and as well as ranting, I was just wondering if this has happened to anyone else?
This never happened to me, I had 300 odd maybe more and this was up to today 400 meaning I could get tickets for any away game and have been to Madrid, Arsenal etc this season.
I then get an automatic message from the club today saying the points will be reset and they are now 50. Great, I was looking forward to more away games and especially the next round of the CL. I called the ticket office who just got defensive saying this was what they said they would do in the summer and to email supporter services with complaints/questions.
They then said that if they wanted they could cancel the away games already bought to which I said "well that would be difficult because the games have already happened and you've already posted me the Watford ticket".
Anyway, I don't/didn't quite understand the rationale behind resetting loyalty points but in any respect this is a pretty unfair way of doing it and as well as ranting, I was just wondering if this has happened to anyone else?