pjspur1961
Active Member
- Sep 17, 2010
- 277
- 102
Not sure if there's a thread on this somewhere else, if there is, please post the link!
Was anybody here affected by the error in releasing extra tickets for tyhe Inter Milan game?
I was perusing the OS on Friday afternoon, and spotted that there were tickets available for the Inter Milan game. I assumed that these were sell back or returns from Inter. I purchased a couple...happy days!!
Then, Saturday afternoon, I got this e-mail;
'Dear One Hotspur member
We are emailing you following a recent transaction you have made for the Champions League Group Stage match against Inter Milan on Tuesday evening.
Unfortunately, the seat(s) you have purchased in the last 24 hours were incorrectly made available for sale and are not available for this fixture. The areas concerned are seats that are removed from sale for security and/or operational reasons.
The transaction you have made has been cancelled and the monies refunded to the card you used for payment. We are sorry to advise that you do not have a valid ticket for this fixture and you will not be able to gain access to White Hart Lane on Tuesday evening.
As a gesture of goodwill for the disappointment you have experienced we will be writing to all members affected to offer you a priority on purchasing a ticket for one of our remaining fixtures this season. Full details on how to obtain these seats will be sent through to you in the next seven days.
We would like to sincerely apologise for this error and the disappointment that this email will undoubtedly cause'.
Yours sincerely
Ian Murphy
Head of Ticketing and Membership
Very very poor in my eyes, and yet another example of useless the ticket office is!!!
Was anybody here affected by the error in releasing extra tickets for tyhe Inter Milan game?
I was perusing the OS on Friday afternoon, and spotted that there were tickets available for the Inter Milan game. I assumed that these were sell back or returns from Inter. I purchased a couple...happy days!!
Then, Saturday afternoon, I got this e-mail;
'Dear One Hotspur member
We are emailing you following a recent transaction you have made for the Champions League Group Stage match against Inter Milan on Tuesday evening.
Unfortunately, the seat(s) you have purchased in the last 24 hours were incorrectly made available for sale and are not available for this fixture. The areas concerned are seats that are removed from sale for security and/or operational reasons.
The transaction you have made has been cancelled and the monies refunded to the card you used for payment. We are sorry to advise that you do not have a valid ticket for this fixture and you will not be able to gain access to White Hart Lane on Tuesday evening.
As a gesture of goodwill for the disappointment you have experienced we will be writing to all members affected to offer you a priority on purchasing a ticket for one of our remaining fixtures this season. Full details on how to obtain these seats will be sent through to you in the next seven days.
We would like to sincerely apologise for this error and the disappointment that this email will undoubtedly cause'.
Yours sincerely
Ian Murphy
Head of Ticketing and Membership
Very very poor in my eyes, and yet another example of useless the ticket office is!!!
