E-tickets

[AJamesL1985]

Is anyone still waiting for their digital pass getting worried not received yet.

 

[SSC]

Hi all,

My brother and I (ST holders) can’t make the game tomorrow so my friend is taking his son as a surprise/treat.

I forwarded both tickets to him, he got the initial email ok but when he tries to download he only gets on ticket. Is there anything he is doing wrong? Both my bro and I got the confirmation emails, all seemed fine but he just can’t seem to get a digital copy of the second ticket!

Any advice much appreciated!

 

[Dov67]

I have a season ticket but can’t make the game tomorrow.

does anyone know how I give the ticket the e-ticket to my son without handing him my phone?

 

[Coolbury]

I have a season ticket but can’t make the game tomorrow.

does anyone know how I give the ticket the e-ticket to my son without handing him my phone?

Ticket Share

www.tottenhamhotspur.com

 

[Coolbury]

Hi all,

My brother and I (ST holders) can’t make the game tomorrow so my friend is taking his son as a surprise/treat.

I forwarded both tickets to him, he got the initial email ok but when he tries to download he only gets on ticket. Is there anything he is doing wrong? Both my bro and I got the confirmation emails, all seemed fine but he just can’t seem to get a digital copy of the second ticket!

Any advice much appreciated!

The easy answer is to download the 2nd email on to another compatible phone. The advice on the digital Q & A's is only download one ticket per phone, the problem with two QR codes on one phone is that it would have to be explained twice to stewards once at bottom of stairs and then again at the turnstiles as each QR code would need to be scanned . I don't know but you might find the stewards have been instructed not to allow this.

 

[SSC]

The easy answer is to download the 2nd email on to another compatible phone. The advice on the digital Q & A's is only download one ticket per phone, the problem with two QR codes on one phone is that it would have to be explained twice to stewards once at bottom of stairs and then again at the turnstiles as each QR code would need to be scanned . I don't know but you might find the stewards have been instructed not to allow this.

Thanks for this, yes that was the issue, he downloaded the other ticket on his son's phone and all worked. Still feel slightly bad that he paid me to watch that match... (I'll live with the guilt!)

 

[Coolbury]

As I passed ticket office 45 mins. before kick off long queues again , they really need to get this ticket system sorted, return to the old system with stadium cards might be a good idea to save fans all the hassle.

 

[Hoopspur]

Guys I did the 'test' on Sunday afternoon on my iPhone. Went to the updated e-ticket sent, tapped the 3 dots in the corner to see the QR code and did a screen shot of that. Closed everything down and restarted to ensure it was not reading anything and then (successfully) gained admission to the ground using the screen shot only. This means in theory you can send it to others as an attachment and they can gain admission without it being downloaded on their device. Kind of like to do a further test by having a phone without any ticket on it to ensure it works but am pretty confident. Basically like an airport scanner where I tend to use screen shots anyway.

 

[Coolbury]

Guys I did the 'test' on Sunday afternoon on my iPhone. Went to the updated e-ticket sent, tapped the 3 dots in the corner to see the QR code and did a screen shot of that. Closed everything down and restarted to ensure it was not reading anything and then (successfully) gained admission to the ground using the screen shot only. This means in theory you can send it to others as an attachment and they can gain admission without it being downloaded on their device. Kind of like to do a further test by having a phone without any ticket on it to ensure it works but am pretty confident. Basically like an airport scanner where I tend to use screen shots anyway.

Just shows how the clubs claim that all this digital stuff makes everything more secure is a load of rubbish, send your QR code to a mate and they think it's the registered st/member who is in the stadium.

 

[JackTheYid]

Sorry if this has been asked before...

I want to 'share/forward' my tickets to someone in my network for the Villa game on the 3rd October.

Does anyone know when I'll be able to do this? Everytime I click on manage tickets it is saying I have none to manage?

TIA

 

[Coolbury]

Sorry if this has been asked before...

I want to 'share/forward' my tickets to someone in my network for the Villa game on the 3rd October.

Does anyone know when I'll be able to do this? Everytime I click on manage tickets it is saying I have none to manage?

TIA

Passes have not yet been updated for the Villa game plus until TS opens nothing can be done.

• Ticket Share will open for Season Ticket holders to gift Premier League tickets to family and friends from a minimum of seven days before a game until kick off. For 48 hours before a game, One Hotspur members unable to attend due to COVID will also be able to gift their tickets to family and friends via the platform

 

[JackTheYid]

Passes have not yet been updated for the Villa game plus until TS opens nothing can be done.

• Ticket Share will open for Season Ticket holders to gift Premier League tickets to family and friends from a minimum of seven days before a game until kick off. For 48 hours before a game, One Hotspur members unable to attend due to COVID will also be able to gift their tickets to family and friends via the platform

Thank you mate.

 

[Dov67]

A technology question as much as anything - I’ve just switched from a Samsung to an IPhone. Anyone know how to transfer my digital season ticket to my new phone, without getting the club to re-send it via email?

 

[Andertons_Right_Boot]

A technology question as much as anything - I’ve just switched from a Samsung to an IPhone. Anyone know how to transfer my digital season ticket to my new phone, without getting the club to re-send it via email?

Have you got the original email still?

There'll be a link in the email to download via Android or iOS

 

[Coolbury]

Just wonder how many have kept the original email in case of changing phone , still have mine but sure some must have discarded it.

 

[Hoopspur]

A technology question as much as anything - I’ve just switched from a Samsung to an IPhone. Anyone know how to transfer my digital season ticket to my new phone, without getting the club to re-send it via email?

Have you not retained your phone number or email? Surely it just gets transferred? I may being thick!

 

[Coolbury]

A technology question as much as anything - I’ve just switched from a Samsung to an IPhone. Anyone know how to transfer my digital season ticket to my new phone, without getting the club to re-send it via email?

Answer for everything apart from if you change phone which I would have thought some people might do often when upgrading..

https://ask.tottenhamhotspur.com/hc/en-us/articles/360017825759-Digital-Ticketing-FAQs-2021-22-Season-

 

[Gassin's finest]

Your pass is tied to your CRN. So whether its Apple Pay or Google Pay, you can just download it again.

I mean, the club has an official site and everything!

https://ask.tottenhamhotspur.com/hc/en-us/articles/360017825759#h_01FB24SSEW8BRB9G6J83BWZ7JT

 

[Dov67]

Thanks folks - sorted in the last 30 mins.

I think its would have transferred seamlessly if I had gone from iPhone to iPhone or Samsung to Samsung - but the the switch from google wallet to the apple one didn't run smoothly

 

[sammyj]

Waiting for my 2nd email to be downloaded for west ham game , when is that likely anyone know