What's new

VAT deduction from displayed price for overseas orders from Spurs shop?

coy-spurs1882

Well-Known Member
Aug 31, 2012
3,989
10,442
Hi all,

I am not sure it should be post here but I need some help. I am a Spurs fan from Hong Kong. When I ordered kits, clothes etc from Spurs online shop the VAT would be deducted from the displayed price, which is in accordance to term 13 of terms and conditions:

"13. Tax Free Shopping
For overseas customers outside the EC
If we dispatch your order to an address outside the EC or to Jersey and Guernsey, we will automatically deduct UK Value Added Tax included in most of the prices displayed. Currently it is 20% and is added to all goods except children's clothing, programmes and magazines that are tax free."

However in my recent order they charged me the displayed price without the deduction, I sent an email to customer service and they claimed that they updated the website and pricing to offer an improved shipping experience at a much lower cost overall. I don't think the cost is lowered as I am paying for a higher price. Is there any change in VAT policies in UK?
 

Gareth88

Well-Known Member
Sep 19, 2017
4,592
6,727
Hi all,

I am not sure it should be post here but I need some help. I am a Spurs fan from Hong Kong. When I ordered kits, clothes etc from Spurs online shop the VAT would be deducted from the displayed price, which is in accordance to term 13 of terms and conditions:

"13. Tax Free Shopping
For overseas customers outside the EC
If we dispatch your order to an address outside the EC or to Jersey and Guernsey, we will automatically deduct UK Value Added Tax included in most of the prices displayed. Currently it is 20% and is added to all goods except children's clothing, programmes and magazines that are tax free."

However in my recent order they charged me the displayed price without the deduction, I sent an email to customer service and they claimed that they updated the website and pricing to offer an improved shipping experience at a much lower cost overall. I don't think the cost is lowered as I am paying for a higher price. Is there any change in VAT policies in UK?
Delivery Charge? If you keep receipt can you claim tax back from your end?
 

Dinghy

Well-Known Member
Jun 22, 2005
6,326
15,561
Did they display the price ex vat in light of your ip-address?
 

coy-spurs1882

Well-Known Member
Aug 31, 2012
3,989
10,442
Delivery Charge? If you keep receipt can you claim tax back from your end?
nah my order exceeded GBP100 so there should be no delivery charge, which is consistent with the order confirmation I received. not sure if I can claim the VAT back in Hong Kong though
 

coy-spurs1882

Well-Known Member
Aug 31, 2012
3,989
10,442
Did they display the price ex vat in light of your ip-address?
i changed the region to UK and the prices displayed are the same (e.g. home kit at GBP65) so i suppose it is the price with VAT
 

coy-spurs1882

Well-Known Member
Aug 31, 2012
3,989
10,442
Just fleecing non UK residents then?
if its UK's new policy to disallow the VAT refund in online overseas shopping then fair enough, just want Spurs shop to confirm me that they are not over-charging me :(
 

Kiedis

Well-Known Member
Aug 4, 2013
2,926
8,490
The money are either financing the roads and underground I use when I visit your fair country, or the club keep it to finance Harry Kanes goals. Either way, it goes to something I like.

Keep my damn money.
 

Dinghy

Well-Known Member
Jun 22, 2005
6,326
15,561
if its UK's new policy to disallow the VAT refund in online overseas shopping then fair enough, just want Spurs shop to confirm me that they are not over-charging me :(
They could just be charging you 20% extra for the privilege of living overseas...
 

worcestersauce

"I'm no optimist I'm just a prisoner of hope
Jan 23, 2006
26,894
45,042
I guess it could be it just gets entered automatically Inc vat and they haven't set up the exc vat price facility. The more important thing is how much postage is back to the UK, if it is less than 20% we could all save money buying through you.:)
 

yankspurs

Enic Out
Aug 22, 2013
41,883
71,188
The club changed there shop to let you shop in different currencies(they can fleece you that way like they do in USD). You can’t change the currency back to GBP unless you change the shipping country. That might be why they fleece us on VAT now.

When I say they fleece you charging in USD, i really mean it. To the tune of about $17 on shirts at the moment(classic Levy, that). If you shop from a foreign country, PLEASE check the currency conversion rate before shopping in your home currency. Even if your card has a foreign transaction fee, it still might be worth it to the eat the fee.
 
Last edited:

coy-spurs1882

Well-Known Member
Aug 31, 2012
3,989
10,442
The club changed there shop to let you shop in different currencies(they can fleece you that way like they do in USD). You can’t change the currency back to GBP unless you change the shipping country. That might be why they fleece us on VAT now.

When I say they fleece you charging in USD, i really mean it. To the tune of about $17 on shirts at the moment(classic Levy, that). If you shop from a foreign country, PLEASE check the currency conversion rate before shopping in your home currency. Even if your card has a foreign transaction fee, it still might be worth it to the eat the fee.
I think we can change the currency to GBP like this:
1565939775480.png

I wonder if I settle by GBP would the VAT be excluded as before though
 

Armstrong_11

Spurs makes me happy, you... not so much :)
Aug 3, 2011
8,572
19,113
hmm....

now i am curious to ship stuff in from the online shop to if there isn't any tax. ;)
 

Saoirse

Well-Known Member
Aug 20, 2013
6,143
15,550
I read the title as VAR at first and thought this was going to be some horrendously bad comparison
 

coy-spurs1882

Well-Known Member
Aug 31, 2012
3,989
10,442
yes I quoted it when I made a further query on their reply, but no response from them yet :unsure:
2 weeks and still no response. asked for an update regarding the issue on 16/8, but they just said they are still investigating. requested for updates on 23/8 again, no response neither. really disappointed, and i haven't received my parcel (n)
 
Top