What's new

Tickets New Ticketing System

therhinospeaks

Well-Known Member
Dec 18, 2014
667
818
Basically concessions are only available in north and south stands but not in all blocks, the pricing map is pretty clear on the matter.
Yes plenty of tickets will be available on ticket exchange soon but all tickets at adult price only and increased transaction charge.

where is that on the site?
 

dimiSpur

There's always next year...
Aug 9, 2008
5,844
6,750
And lastly, any advantage to buying One Hotspur + over the One Hotspur?
I went for a plus membership too. No difference. All "priority" tickets were sold out within 15 minuts yesterday. Picked up two today with everyone else.

The only difference is you get added to the ST waiting list.
 

Dinghy

Well-Known Member
Jun 22, 2005
6,326
15,561
I live in the US but plan on going to a game this year - I haven’t been One Hotspur in a few years, does it make sense to get it this year? Does One Hotspur + help someone like me who will want 2 tickets for 1 match this year? Looking for help/suggestions.

Have you tried your local(ish) supporters club? I believe that they can be quite helpful in sourcing tickets.

And lastly, any advantage to buying One Hotspur + over the One Hotspur?

There is one big advantage. You get 2 bites at the cherry. It's actually more beneficial to be OH+ (despite what anyone who failed to buy a ticket might say) this year than last year. There are more tickets this year being put up for sale on the OH+ sales day than last year. (IIRC 65% of tickets are now released on OH+ day)
Regardless, it means that you are in with a shout of getting one of 100% of the tickets over the two days rather than just a chance of getting one of the remaining 35% of tickets released on the OH sales day.

So far I have managed to get tickets to every home game since being back at the Lane. My best advice is to try to get into the queue on as many different IP addresses as possible* at about 10 minute intervals starting about an hour before they go on sale. You may find that you get onto the site too early, in which case refresh and start again.

Do not try to pick your tickets. Decide on where you want to be before hand (and have some back up ideas too) and just get the system to pick your seats for you. Single tickets are generally easy to get if you get on to the site. Pairs are generally about the best that you are likely to get although I would probably give it a go for more first before splitting a group into pairs.
If you really want more than 2 tickets together you can click between the different areas of the ground and hope that you can find however many you want together. You may not however get them where you really want to be though.

* I use a work PC and also remote into 2 different laptops at home, one of which is running through a VPN, and also a chromebook running off a 4g wifi box meaning that I have 4 different IP addresses. There is also normally at least 2 others in our group doing the same/similar.

[edit] Oh and you can keep looking once you have tickets in your basket for better seats... Just keep an eye on the countdown timer!
 

Saoirse

Well-Known Member
Aug 20, 2013
6,143
15,550
^ well done, but that's probably all the more reason we should use a ballot instead. The current system is mostly random anyway but favours those with technological expertise, multiple devices, time available on Monday/Tuesday mornings and multiple friends they attend with. I don't see any particular reason such people should be able to go to every game while those who are e.g. 60+, been following for years, but can't sit at a desk playing the system and don't know how to game it miss out every time.
 
Last edited:

therhinospeaks

Well-Known Member
Dec 18, 2014
667
818
^ well done, but that's probably all the more reason we should use a ballot instead. The current system is mostly random anyway but favours those with technological expertise, multiple devices, time available on Monday/Tuesday mornings and multiple friends they attend with. I don't see any particular reason such people should be able to go to every game while those who are e.g. 60+, been following for years, but can't sit at a desk playing the system and don't know how go game it miss out every time.

Excellent point.
 

Duke of Northumberland

Well-Known Member
Apr 4, 2019
675
1,219
You don't go to the bottom, you stay at the top and will end up getting offered one pretty much every year unless they stop selling them at all.

I thought that was the deal, but I got to the top of the list after 20 years, was offered a ST at Wembley that I declined because I've living up North at the moment, and now I'm back to 3000 or something!
 

Saoirse

Well-Known Member
Aug 20, 2013
6,143
15,550
I thought that was the deal, but I got to the top of the list after 20 years, was offered a ST at Wembley that I declined because I've living up North at the moment, and now I'm back to 3000 or something!
Yeah that makes sense. Almost everybody on the list got offered an ST at Wembley, so you didn't get sent back to the bottom but don't rise to the top either. There were thousands of people ahead of you who also rejected STs and they're still ahead of you now.
 

Duke of Northumberland

Well-Known Member
Apr 4, 2019
675
1,219
Yeah that makes sense. Almost everybody on the list got offered an ST at Wembley, so you didn't get sent back to the bottom but don't rise to the top either. There were thousands of people ahead of you who also rejected STs and they're still ahead of you now.

Really? So there were many more STs available at Wembley than now at new WHL? It does kind of feel like the capacity isn't any easier with the new stadium...
 

Saoirse

Well-Known Member
Aug 20, 2013
6,143
15,550
Really? So there were many more STs available at Wembley than now at new WHL? It does kind of feel like the capacity isn't any easier with the new stadium...
No, pretty much the same number, but they're all sold now and nearly everyone renews. So at Wembley, that meant about 22k new people got Season Tickets, most people rejected them, and therefore everyone down to, say, 66k got an offer. If you were at 65k and said no, you've moved up 22k spaces and now you're 43k. But now there's only 500-1k new STs available each year from people who don't renew so you won't get an offer until you reach 2k or something. Basically, that season at Wembley was a one-off chance to join the ST club, and many people who turned it down will have to either wait decades or until we do poorly enough that thousands don't renew.
 

Yid121

Well-Known Member
Aug 9, 2008
3,463
3,139
I missed the window this morning :/ wanted south stand villa tickets, presumably wouldn't have stood much of a chance anyway? Tried yesterday and got on at 1130 when villa tickets were sold out :(
 

homer hotspur

Well-Known Member
Dec 7, 2014
2,868
4,637
I missed the window this morning :/ wanted south stand villa tickets, presumably wouldn't have stood much of a chance anyway? Tried yesterday and got on at 1130 when villa tickets were sold out :(
Keep checking ticket exchange over next few weeks. We got South Stand tickets today having missed out yesterday.
 

wlhatwhl

Well-Known Member
Jan 6, 2012
325
721
I went for a plus membership too. No difference. All "priority" tickets were sold out within 15 minuts yesterday. Picked up two today with everyone else.
The only difference is you get added to the ST waiting list.
Tickets weren't sold out within 15 minutes yesterday. I bought one for Palace game at 11.05 - was very surprised as I had almost given up hope of getting one.
 
Last edited:

vicbob

Well-Known Member
Aug 26, 2008
2,401
5,104
I went for a plus membership too. No difference. All "priority" tickets were sold out within 15 minuts yesterday. Picked up two today with everyone else.

The only difference is you get added to the ST waiting list.

Not true, I got on around 10.45 and there were still hundreds of tickets available for the Palace game ( not sure on the others as I only wanted this game).
The system sucks, but one thing they have done right is significantly increase the priority allocation for + members from the rather ridiculously low 1500 last season to an amount that actually makes the + membership a practical advantage.
Now just to sort the queuing system and the concessions and we might get somewhere
 

dimiSpur

There's always next year...
Aug 9, 2008
5,844
6,750
Tickets weren't sold out within 15 minutes yesterday. I bought one for Palace game at 11.05 - was very surprised as I had almost given up hope of getting one.
Not true, I got on around 10.45 and there were still hundreds of tickets available for the Palace game ( not sure on the others as I only wanted this game).
The system sucks, but one thing they have done right is significantly increase the priority allocation for + members from the rather ridiculously low 1500 last season to an amount that actually makes the + membership a practical advantage.
Now just to sort the queuing system and the concessions and we might get somewhere
I ought to have been clearer. I meant for the Villa game, not all three.

It's not a big difference in price, so I guess it is perhaps worth the extra fiver.
 

'O Zio

Well-Known Member
Dec 27, 2014
7,405
13,785
^ well done, but that's probably all the more reason we should use a ballot instead. The current system is mostly random anyway but favours those with technological expertise, multiple devices, time available on Monday/Tuesday mornings and multiple friends they attend with. I don't see any particular reason such people should be able to go to every game while those who are e.g. 60+, been following for years, but can't sit at a desk playing the system and don't know how to game it miss out every time.

Spot on. I think a fairly sensible idea would be to keep a certain small % of tickets back for a ballot that is also open to non-paying members. Obviously I Think it's fair enough that paying members get priority, however the current system is such a closed shop that I think long term it will impact on the development of future fans i.e. kids. Nothing wins over kids more than going to a live match for the first time. And givne that all the games on TV are only viewable to Sky/BT customers, which not many are, it's almost impossible now for kids to even watch a game (legally) unless they've got well-off parents with the full TV package and plenty of money to spend on tickets

I know plenty will disagree, in particular the people that do/can afford to pay for memberships and sit at their computer refreshing for hours at a time, but I reckon they should take e.g. 10% of the tickets that are currently going to members and hold them back for a random ballot that's open to everyone, even free/"lilywhite" members. That way, paying members are still able to get those tickets, but also people who aren't lucky enough to afford memberships or don't have the technical know-how to navigate this dog-eat-dog ticketing system are also in with a (admittedly small) chance of getting tickets to a match. Obviously that's not many tickets, but at least it's something and offers a bit of a glimmer of hope.

Maybe to give paying members a slight advantage still, you could have it so that free members are only able to win once per season whereas paying members can still re-enter for other games even if they already got tickets before.
 

Saoirse

Well-Known Member
Aug 20, 2013
6,143
15,550
Spot on. I think a fairly sensible idea would be to keep a certain small % of tickets back for a ballot that is also open to non-paying members. Obviously I Think it's fair enough that paying members get priority, however the current system is such a closed shop that I think long term it will impact on the development of future fans i.e. kids. Nothing wins over kids more than going to a live match for the first time. And givne that all the games on TV are only viewable to Sky/BT customers, which not many are, it's almost impossible now for kids to even watch a game (legally) unless they've got well-off parents with the full TV package and plenty of money to spend on tickets

I know plenty will disagree, in particular the people that do/can afford to pay for memberships and sit at their computer refreshing for hours at a time, but I reckon they should take e.g. 10% of the tickets that are currently going to members and hold them back for a random ballot that's open to everyone, even free/"lilywhite" members. That way, paying members are still able to get those tickets, but also people who aren't lucky enough to afford memberships or don't have the technical know-how to navigate this dog-eat-dog ticketing system are also in with a (admittedly small) chance of getting tickets to a match. Obviously that's not many tickets, but at least it's something and offers a bit of a glimmer of hope.

Maybe to give paying members a slight advantage still, you could have it so that free members are only able to win once per season whereas paying members can still re-enter for other games even if they already got tickets before.

I get the idea but not sure how well it'd work in practice. If you're aiming to attract kids then they obviously need to be able to go with an adult - I think that's probably a bigger barrier than the relatively low cost of a junior membership. If said adult isn't an ST Holder than they may well not get tickets either, so the most important thing there is making sure you can enter the ballot as a group so that you either both or neither of you get the tickets.

The huge thing you can do here though is to make it far easier for ST holders to take kids with them. It's an absolute nightmare right now. You're highly unlikely to find them a seat near yours, so you have to move as well. The only way to do that is to sell your ST seat on the Exchange while hoping to buy a pair of seats elsewhere for the full adult price plus an extra £7.50 each. That's insane. First of all the Exchange needs to be updated so that the price paid or received is relevent to the age of the person in question - so that e.g. an adult can receive £40 for selling his seat to a kid who's only paid £20, but equally a kid's seat could be sold on the exchange to an adult such that the kid only receives their £20 back while the adult pays £40. This would make it much more feasible for members to buy tickets with their children if they miss out in the initial sales windows. And secondly, an adult with an ST should be able to buy a seat for themselves in the members sales window alognside however many tickets on Junior memberships. So if you're e.g. taking 3 kids, you could buy 3 child seats and 1 adult together in the North Stand. At which point the adult's ST seat would automatically be available for sale to members instead. That makes it much, much easier and therefore more attractice to bring them along, but does rely on using something other than 20-year-old shite from Ticketmeister as our online infrastructure.
 

agrdavidsfan

Ledley's Knee!
Aug 25, 2005
10,918
13,352
Cheers mate, I am so pissed off, my granddaughter is desperate to go to the new stadium, she loves her football, but she will be lost as a future fan if this carries on


It was the same with my nephew for the West Ham game last year it was a shambles at the time and honestly due to the ticketing issues I have started thinking about giving up attending spurs matches.

The way the ticketing system works prevents be booking my travel and accommodation with plenty of notice to save cash so travelling from Wales for the games etc is now becoming silly expensive. Basically I either gamble on getting tickets or I pay the cancellation insurance etc which also is not cheap!.

On top of that I actually get free season tickets at Swansea which is 5 minutes away, although I never attend their games before long I may have too. I may have to stick to watching spurs on tv as the stress of trying to get tickets is now also becoming a total farcical experience.

The experience is also totally random as I have forwarded into the club, I’ve documented everything including showing how I joined at 9:57 to go straight in for the villa tickets compared to other tabs and browsers with VPN’s etc that were in the que before that with plenty of time!.

The site also removing tickets from my basket Tuesday was the final straw.

I think they need to look at a way of doing it by county or postcode for example they break down the allocation to catchment areas etc

1000 to Wales
1000 to Ireland & Scotland

Then by postcode throughout England surely the club has the stats etc to know where the biggest interest comes from!
 

SSC

Well-Known Member
Apr 27, 2004
407
1,639
Anyone seen news on the loyalty points tables for this season? They were still 'being updated' as of yesterday and I cant find any info when im logged in yet they've opened applications for City away already.
 
Top