What's new

New Stadium Details And Discussions

Delboy75

Well-Known Member
Jul 11, 2021
3,935
10,279
For all the stick levy gets he really has left an unbelievable legacy with this stadium. Yesterday was right up there with any experience I’ve had as a Spurs fan. Ultimately supporting a football club is all about memories and yesterday will forever be etched on mine. Of course we all want that day out to win a trophy, but to experience this stadium like that really is a wonderful gift.
 

N17Jack

Well-Known Member
Jun 11, 2007
1,261
1,316
Shame I could buy a cold beer or get anything other than a chicken pie yesterday in the 45mins I had before kick off. Management is a shambles
 

Yid121

Well-Known Member
Aug 9, 2008
3,480
3,163
With all these extra means of revenue, will it give us the edge on even the likes of city in future with greater revenues to spend for FFP?
 

Delboy75

Well-Known Member
Jul 11, 2021
3,935
10,279
With all these extra means of revenue, will it give us the edge on even the likes of city in future with greater revenues to spend for FFP?

If FFP is tightened up then definitely. Once stadium is fully in flow and if we get back in CL we could be close to 2nd biggest revenue behind United.
 

muppetman

Well-Known Member
Jul 29, 2011
9,450
26,659
Stadium is absolutely amazing but whoever is in charge of food and drinks wants shooting.

It's not quite as YTS shambolic as the old ground but not far off. How the beer pumps can still be struggling is beyond me. They ran out of Neck Oil before the game, some of the pumps weren't functioning and my last drink at the massive bar in South Lower after the game, was a can of Heineken poured by hand into a plastic beaker - mental when everything else is so well done.

Levy obsessing about every detail, yet still allowing this to be sub standard (and inefficient) is a real surprise.
 

SandroClegane

Well-Known Member
Jun 27, 2012
3,717
13,842
Stadium is absolutely amazing but whoever is in charge of food and drinks wants shooting.

It's not quite as YTS shambolic as the old ground but not far off. How the beer pumps can still be struggling is beyond me. They ran out of Neck Oil before the game, some of the pumps weren't functioning and my last drink at the massive bar in South Lower after the game, was a can of Heineken poured by hand into a plastic beaker - mental when everything else is so well done.

Levy obsessing about every detail, yet still allowing this to be sub standard (and inefficient) is a real surprise.
The stadium literally wasn't in operation for almost a year and a half. There are going to be a few issues as they get back to normal.
 

muppetman

Well-Known Member
Jul 29, 2011
9,450
26,659
The stadium literally wasn't in operation for almost a year and a half. There are going to be a few issues as they get back to normal.
The flip side of this whole situation is that they've had forever to prepare and get this stuff right. Also, the food and drink delivery side of the operation was poor at WHL, it was poor at NWHL before the pandemic struck and it was poor yesterday. (It was also pretty poor at Wembley so perhaps it's just something that's really difficult to get right.)

Hopefully, someone in the organisation is aware and is working to improve it, as it's not a million miles away - the food and drink is good, its not too expensive (considering!) - they just need to improve the delivery aspect substantially so they can sell even more and get more cash into the transfer coffers.
 

rob1984

Member
May 6, 2009
50
82
We will overtake them on match day income for sure.
Already way ahead on that (WHL wasn't far off the Etihad in that regard either)

Last Deloitte report...

City matchday : £41.7m
Our matchday: £94.5m

We were ahead of of Man Utd as well (£86.7m).

Of course, this all came from the interrupted 2019/20 season. Next year's report on the season just gone will be even more unreliable. But it gives an idea...

 

SandroClegane

Well-Known Member
Jun 27, 2012
3,717
13,842
The flip side of this whole situation is that they've had forever to prepare and get this stuff right. Also, the food and drink delivery side of the operation was poor at WHL, it was poor at NWHL before the pandemic struck and it was poor yesterday. (It was also pretty poor at Wembley so perhaps it's just something that's really difficult to get right.)

Hopefully, someone in the organisation is aware and is working to improve it, as it's not a million miles away - the food and drink is good, its not too expensive (considering!) - they just need to improve the delivery aspect substantially so they can sell even more and get more cash into the transfer coffers.
They didn't have forever to prepare. Most companies had to hire an entire new team of match-day staff to work concessions. Those people usually are just doing the job to make some extra money on a weekend. Concessions is a thankless job and those people have to work incredibly hard for 4 hours. It's not easy to improve.

TBH, the world would be a better place if everyone had to work 6 months in the service industry.
 

kmk

Well-Known Member
Oct 5, 2014
4,321
29,437
Stadium is absolutely amazing but whoever is in charge of food and drinks wants shooting.

It's not quite as YTS shambolic as the old ground but not far off. How the beer pumps can still be struggling is beyond me. They ran out of Neck Oil before the game, some of the pumps weren't functioning and my last drink at the massive bar in South Lower after the game, was a can of Heineken poured by hand into a plastic beaker - mental when everything else is so well done.

Levy obsessing about every detail, yet still allowing this to be sub standard (and inefficient) is a real surprise.

Can you send an email to Donna Cullen and cc Daniel Levy? He reads all emails addressed to him, apparently.

Apparatus
 

muppetman

Well-Known Member
Jul 29, 2011
9,450
26,659
They didn't have forever to prepare. Most companies had to hire an entire new team of match-day staff to work concessions. Those people usually are just doing the job to make some extra money on a weekend. Concessions is a thankless job and those people have to work incredibly hard for 4 hours. It's not easy to improve.

TBH, the world would be a better place if everyone had to work 6 months in the service industry.
I've done my time in shitty jobs, including hospitality!

I wasn't having a pop at the staff who are at the sharp end, it must have been a tough day for very little money explaining to pissed football fans that the pumps are broken or the beer had run out.

Whoever Spurs farm this task out to (or if it is in house - that person) needs to have a look at this. If any other part of the stadium was as temperamental (the turnstiles or toilets for example) then it wouldn't be acceptable.

Anyway, this is just a minor gripe that stands out to me as the rest of the match day experience is really well done. Stewarding was good, getting in and out was fine, my seat (well stand) and view is excellent so it just strikes me as a little odd that this part doesn't match up and hasn't for as long as I've been going.
 

davidmatzdorf

Front Page Gadfly
Jun 7, 2004
18,106
45,030
Stadium is absolutely amazing but whoever is in charge of food and drinks wants shooting.

It's not quite as YTS shambolic as the old ground but not far off. How the beer pumps can still be struggling is beyond me. They ran out of Neck Oil before the game, some of the pumps weren't functioning and my last drink at the massive bar in South Lower after the game, was a can of Heineken poured by hand into a plastic beaker - mental when everything else is so well done.

Levy obsessing about every detail, yet still allowing this to be sub standard (and inefficient) is a real surprise.
I don't think the beer service and the bars are directly managed by the club. Someone else may know better, but I would expect that either Beavertown or some other concessionaire is responsible for keeping the drink flowing - not Levy, who is arguably responsible for adopting ambitious new technologies like bottom-filling glasses, but probably not for maintaining them.
 

SirHarryHotspur

Well-Known Member
Aug 9, 2017
5,476
8,252
Stadium is absolutely amazing but whoever is in charge of food and drinks wants shooting.

It's not quite as YTS shambolic as the old ground but not far off. How the beer pumps can still be struggling is beyond me. They ran out of Neck Oil before the game, some of the pumps weren't functioning and my last drink at the massive bar in South Lower after the game, was a can of Heineken poured by hand into a plastic beaker - mental when everything else is so well done.

Levy obsessing about every detail, yet still allowing this to be sub standard (and inefficient) is a real surprise.

If enough fans complete a post event feedback form there is a section on food/drink something might get done.
 

SushiMane

Well-Known Member
Aug 29, 2017
210
1,085
The flip side of this whole situation is that they've had forever to prepare and get this stuff right. Also, the food and drink delivery side of the operation was poor at WHL, it was poor at NWHL before the pandemic struck and it was poor yesterday. (It was also pretty poor at Wembley so perhaps it's just something that's really difficult to get right.)

Hopefully, someone in the organisation is aware and is working to improve it, as it's not a million miles away - the food and drink is good, its not too expensive (considering!) - they just need to improve the delivery aspect substantially so they can sell even more and get more cash into the transfer coffers.
I think you would find that the mass majority of stadiums have had issues like this returning from the pandemic in the live event industry.
 

Saoirse

Well-Known Member
Aug 20, 2013
6,175
15,696
I think you would find that the mass majority of stadiums have had issues like this returning from the pandemic in the live event industry.
But it's not like we were getting it right pre-Covid. Drinks took an age to pour, there weren't enough pumps with staff stuck standing around waiting to use one, and a lack of beer-only queues meant getting stuck behind food orders which could be taken into the second half whereas the beer needs to be served quickly since it can only be drunk during the break. Not to mention drinks, Neck Oil in particular, regularly running out or needing to be changed.
 
Top